REFUND AND CANCELLATION POLICY
Tracemydoctor, an online/offline managed health service under Annapurna Health Services focuses completely on client/customer satisfaction. In the event, if you are displeased with the services provided, we may refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each plan/service product on the ‘Plans of Action’ page of the website tracemydoctor.online before buying it, it provides all the details about the services or the plan/product you purchase.
In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:
For Cancellations please contact us via the email firstname.lastname@example.org/phone +91 8840785241
Requests for renewal of service, received later than seven business days prior to the end of the current service period will be treated as cancellation of services for the next service period, however the services would be given till the defined service period as per plan. That is if the client wants the renewal of the plan/ service, he/she should renew it seven days before the end of current service period.
We always try our best to create the suitable design concepts in our Plans of Action for serving our clients in the best possible way.
In case any client is not completely satisfied with our services we can provide a refund if requested within three working days of service period which can never be more than 90% of the service-product’s price, provided the reason for refund requested is genuine and proved after investigation.
If paid by credit card/debit card, refunds will be issued to the original credit card/debit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.